Mortgage Collections Specialist

Meriden, Connecticut, United States Full-time

The Loan Counselor (Collector) is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts.  **SHIFT: Mon - Fri 3 nights (12:30-9) and 2 days (8:30-5) and occasionally 1 Saturday a month**

Primary Responsibilities:

  • Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
  • Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods. Set payment arrangements for total amount due, or establish a repayment plan pursuant to Planet Home Lending policy.
  • Refer all mortgagors who do not have the ability to bring the loan current to the Mitigation Department.
  • Document and maintain on-line collection history detailing events to bring the loan current. These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current.
  • Maintain up to date knowledge, and adhere to investor rules and requirements.
  • Complete performance standards on each daily assignment of loans.

Position Requirements:

  • High school diploma or equivalent
  • One year of collection experience or equivalent
  • Bilingual (Spanish /English) a plus
  • Mortgage collection experience a plus
  • Excellent verbal and written communication skills
  • Demonstrates effective listening skills
  • Strong analytical and negotiating skills
  • Ability to work well on a team and focus on results
  • Ability to research and resolve problems effectively
  • Experience working with Microsoft Office products