Customer Service Representative

Tampa, Florida, United States Full-time

The primary purpose of the Customer Service Representative is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.  ***Must be able to work M-F 12:30pm-9:00pm shift.

Primary Responsibilities:

  • Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements.
  • Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
  • Provides assistance to borrowers who wish to make ACH payments via phone the website.
  • Miscellaneous duties as assigned.

Position Requirements:

  • ***Able to work M-F 12:30pm-9:00pm shift
  • High school diploma or equivalent required
  • General call center experience preferred
  • Experience with loan servicing a plus
  • Effective verbal and written communication skills
  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Ability to multi-task and manage time effectively
  • Possess strong problem-solving skills